New Delhi, June 26 -- As a call comes in, a telecaller at the Delhi Fire Service's (DFS) control room takes down notes in a perforated notebook with a printed form that has spaces for name, phone number, address, nearest main road and other details. As the caller provides information, the telecaller jots down details with a pen in their corresponding fields. As the call ends, the telecaller opens a map on their phone to find the closest fire station or relies on their memory to identify the correct one. They then walk over to another desk, where a man sitting with two broadcast radio sets starts issuing calls to what they believe is the fire station under whose jurisdiction the area falls. What is taking place is a pen-and-paper execution f...