New Delhi, March 19 -- As the fire inched closer and smoke enveloped them, at least six members of the Palam family spent an agonising 90 minutes pleading for help from the third floor, before collapsing. While the cause of the fire has yet to be established, the picture that emerged from the rescue operation was one of mismanagement and unpreparedness. Nine people were killed in the fire. Two others, including a one-year-old, sustained fractures and head injuries as they fell from the third-floor balcony during rescue operations. When firefighters reached, they could hear the family members shouting. "We told them not to jump and that we were trying to rescue them," a personnel said. However, until 8.30am, they waited to be rescued due to ...