India, March 23 -- justify;">In the past, the government has received numerous complaints from passengers regarding refunds for flight tickets. A majority of these complaints can be broadly divided into three categories: delays in refunds, the refunded amount, issue of credit for future bookings instead of refunds. Given the sheer volume of complaints, the Government has decided to set some minimum benchmarks for the refund policies. In this article, we will understand the Civil Aviation Requirements (CAR) set by the Government for the refund of flight tickets to passengers.

The Civil Aviation Requirements (CAR) were released by the Director General of Civil Aviation (DGCA) on 24th February 2026. They apply to domestic and foreign carrie...