India, Nov. 2 -- Among 17,993 respondents to a LocalCircles survey published in 2025, 74% said drivers had cancelled after learning the destination, the payment method or both. In the same survey, 62% reported surge pricing, 53% experienced long waiting times, 30% encountered unclean vehicles and 25% raised concerns about driver behaviour. Six per cent cited safety concerns.[1] Although the responses came from 325 districts across India and were not reported separately for Delhi NCR, the findings suggest that inconsistency in app-based cab services is not confined to isolated incidents.

Behind those figures is a situation familiar to many urban passengers: someone books a cab for work or an appointment, only for the first driver to cance...