India, Nov. 6 -- The Delhi high court has dismissed a petition seeking directions to the Centre and the Directorate General of Civil Aviation (DGCA) to establish a mechanism for receiving, investigating and addressing complaints against airline personnel over allegations of misconduct, abuse, harassment, negligence, misbehaviour and other wrongful acts towards passengers.

A bench of Justice Amit Mahajan, in his November 3 verdict, released on November 4, held that the formulation of rules, regulations and regulatory guidelines falls within the domain of the competent authorities and is a matter of policy.

"The formulation of rules, regulations and regulatory guidelines falls within the domain of the competent authorities and is a matter...