India, Oct. 21 -- The Delhi government, in a circular, directed officials to ensure time-bound disposal of public grievances, and warned that heads of departments will be held accountable for delays and poor-quality responses to complaints received through official redressal platforms.

In the circular dated October 16, registrar of cooperative societies Krishna Kumar Singh issued instructions for monitoring complaints received through the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), LG Listing, the Public Grievance Monitoring System (PGMS) and other grievance redressal platforms.

The directions follow a review by the chief secretary, who expressed concern over pendency of grievances and cases whose disposal had ...