India, April 20 -- justify;">Uttarakhand Chief Minister Pushkar Singh Dhami on Thursday carried out a surprise field visit in response to a complaint received through the state's CM Helpline 1905, underlining a shift towards on-ground accountability in governance.

Officials had gathered at the Secretariat for a scheduled review of complaints registered on the helpline when Dhami did not arrive, triggering confusion. Shortly after, it emerged that the Chief Minister had left for an unannounced inspection to assess the ground situation firsthand.

Within minutes, Dhami reached Jakhan on Rajpur Road, where the complainant, Vivek Madan, had flagged civic issues. The Chief Minister directly interacted with him and conducted a spot inspection ...