India, Nov. 10 -- WhatsApp's global head Kunal Shah recently outlined three key priorities for the Meta-owned messaging app: focusing on richer communication, simpler everyday services and greater use of artificial intelligence (AI).

In a post on X, Shah, who took over as WhatsApp's global head in June 2026, said the company wants to help people stay connected with those who matter to them while allowing them to get more things done through the app.

"I've spent the last few months listening and understanding what our users want from us and what I heard is simple: help people stay close to those who matter to them, and get more done on WhatsApp. So that's what we'll build," he wrote, before laying out three key priorities for WhatsApp. ...