India, June 21 -- Bank of America's app and website were down for thousands of users across the United States on Saturday. According to Downdetector, reports of the outage began surfacing around 4:45 p.m. EDT, with most users reporting problems accessing mobile and online banking services. Customers said they were unable to log in or access their accounts. Reports peaked shortly after 5 p.m., when more than 5,000 users flagged issues with the bank's digital platforms.

One user wrote on Downdetector, "I called BOA, 45min wait, confirmed online banking, and the mobile app is down, and I'm locked out of my account, no card access. Customer service is open until 6pm, with no ETA of when services will be back online and no explanation of what...