India, June 16 -- America's top fast-food chicken chain has lost its number one spot in a major customer satisfaction ranking. Chick-fil-A, which was ranked No. 1 in 2025, has now dropped to second place in the latest survey. Jersey Mike's has taken the top position in the ranking this year.

Jersey Mike's scored 84 out of 100 in the American Customer Satisfaction Index (ACSI). Chick-fil-A followed closely behind with a score of 83 out of 100, as reported by Fox News. This is the first time in more than 10 years that a new brand has led the quick-service restaurant (QSR) category.

The study was released on Tuesday and was based on 16,464 completed surveys. These surveys were collected through email between April 2025 and March 2026. The ...