India, Sept. 4 -- An X user's viral test of automated customer support triggered widespread humour and frustration across social media. Frustrated by repetitive generic responses, an X user challenged Uber Support to type the word "potato" if a real human was handling the account. The company instead responded with a lengthy, standardised template, without mentioning the word "potato". The reply sparked amusement and criticism online, with even major brands like KFC joining the joke.

"Say potato if a single one of you is human @Uber_Support." an X user wrote.

The company responded, but its standardised response against the tweet left social media chuckling. The company replied, "We completely understand how frustrating this is. When you...