Goa, July 13 -- A consumer commission in Punjab has directed Northern Railway to pay Rs.80,000 in compensation to a couple whose handbag containing a gold mangalsutra, cash and other valuables was allegedly stolen during a journey on the Dibrugarh-New Delhi Rajdhani Express.

The District Consumer Disputes Redressal Commission in Pathankot held the Railways guilty of deficiency in service after finding lapses in passenger assistance and inconsistencies in the railway administration's defence. The order was passed by Commission President Kulwinder Singh Pannu and Member Raj Kumar Shukla.

According to the complaint, the couple and their child were travelling in a reserved 3AC coach on December 14, 2021. During the journey, they discovered ...