NEW DELHI, June 6 -- The Pandit Deendayal Upadhyaya National Academy of Social Security (PDUNASS), the apex training institution of the Employees' Provident Fund Organisation (EPFO), successfully concluded a five-day national-level training programme on "Customer Relationship Management (CRM), CITES and New Initiatives" in New Delhi. The programme was conducted from June 1 to 5, 2026.
Designed to strengthen the capacities of EPFO officers in customer-centric service delivery, grievance redressal, digital governance, and organisational excellence, the programme aligned with the Second Administrative Reforms Commission's vision of promoting 'Ease of Living' for citizens.
Delivering the valedictory address, Shri Kumar Rohit, Director, PDUNAS...