India, Oct. 29 -- Business intelligence has long helped teams understand what is happening across their operations. Zoho wants to take that a step further. Its upgraded Zoho Analytics platform combines data analysis with business context and AI-driven action, allowing AI agents to move beyond answering questions and help carry out workflows.

The Chennai-headquartered company has added native semantic and ontology layers, a multi-agent architecture and expanded governance controls. The goal is to help businesses use AI with a clearer understanding of their own data, metrics and operating rules.

The new ontology layer maps an organisation's structure, while the semantic layer defines its business terms and key metrics. Together, they give...