India, April 1 -- As organisations across the Asia-Pacific region move beyond the experimental phase of artificial intelligence into full-scale production, the need for battle-tested leadership has never been greater. Zendesk has addressed this by announcing the appointment of Bikram Mazumdar as Vice President, Asia, effective immediately.

Based in Singapore, Mazumdar will be the architect of Zendesk's go-to-market strategy across a diverse territory, including India, Southeast Asia, North Asia, and Korea.

Mazumdar is no stranger to the complexities of the Asian tech landscape. His career is a roadmap of leadership at major AI and CX players, including Yellow.ai, Sprinklr, Oracle, and IBM. His expertise sits at the intersection of Custo...