India, March 6 -- Global enterprise software company Ramco Systems had recently announced its entry into the Agentic AI product segment with the launch of Chia, a conversational AI agent platform designed to redefine how enterprises engage with their customers. Chia is purpose-built for enterprises to reliably automate complex customer support interactions, reducing manual effort, response times, and operating costs, enabling businesses to deliver superior customer experiences at scale. This platform empowers organisations to shift from "human-in-the-loop" support models to a future of exception-based human involvement, where AI handles the heavy lifting.

The core difference lies in the transition from assisting to acting. Traditional bo...