India, July 7 -- Enterprise technology is entering a new phase where customers are no longer looking for implementation partners that deploy systems and move on. Instead, they expect technology partners to remain engaged throughout the lifecycle of AI initiatives, continuously optimising platforms, improving business processes and co-owning long-term outcomes. As organisations modernise hybrid and multi-cloud environments, system integrators are also redefining their role around AI engineering and managed transformation services.

Venkatesan Vijayaraghavan, Chief Operating Officer, Virtusa Corporation, explained how this shift is changing enterprise engagements, recurring revenue models and the skills that system integrators must build to...