India, Oct. 15 -- Managed service providers are being asked to manage more customer environments without adding the same level of operational complexity. GoTo's latest LogMeIn Resolve update takes aim at that challenge by adding AI-powered technician tools, multi-tenant controls and new integrations to its IT management and support platform.

The changes point to a clear direction: keeping more of the MSP workflow inside one platform while giving technicians better visibility across customer environments.

The new AI-powered capabilities focus on practical support tasks rather than adding another standalone AI layer. Technicians can get better visibility into common vulnerabilities and exposures, automated summaries of patching errors and...