India, Nov. 7 -- Enterprise AI adoption is entering a new phase. Having AI tools and running pilot projects is no longer enough. The bigger challenge is making these systems work reliably in everyday business operations. Genesys is addressing this gap by expanding its forward-deployed engineering (FDE) capabilities to help enterprises move agentic AI from concept to production, particularly across customer experience (CX).

The announcement highlights a growing shift in Agentic CX Adoption: success will depend not just on AI capabilities but also on how well organisations can integrate, govern and scale them.

Why AI Deployment Needs More Than Technology Genesys FDE teams will work directly with customers on high-value agentic AI use cas...