India, June 17 -- Genesys has concluded its 11th annual Partner Executive Summit & Drive in Bangkok. The regional gathering assembled prominent strategic technology partners, global systems integrators, value-added resellers (VARs), and software developers from across the Asia-Pacific (APAC) territory. The summit focused extensively on the engineering roadmaps, governance constraints, and deployment strategies required to scale agentic AI workflows natively within modern contact centre architectures.

As enterprise operations attempt to advance past simple, isolated generative AI chatbot pilots, market success increasingly relies on the ability to connect disparate backend data silos, legacy customer relationship management (CRM) records,...