India, Oct. 29 -- India's top customer service teams resolve customer issues 95% faster than the rest, according to the Freshworks Customer Service Benchmark Report 2026. The finding points to a widening performance gap in customer experience (CX), where speed, consistency and effective use of AI are becoming key measures of service quality.

The report draws on anonymised usage data from 33,889 accounts and 1.2 billion tickets across 63 industries, with product data collected between June 2025 and May 2026. It identifies the top 20% of organisations as "trendsetters", giving CX teams a way to compare their performance with regional medians and leading peers.

Across Asia Pacific (APAC), trendsetters resolve 43.18% of issues on first cont...