India, Aug. 7 -- One Point One Solutions Ltd has secured a three-year customer experience operations mandate from Vijayanand Travels Pvt. Ltd. (VTPL), one of India's leading passenger transportation companies.
Under the agreement, the company will provide end-to-end customer support services aimed at enhancing passenger engagement, improving service responsiveness, and delivering a seamless travel experience across VTPL's network. The services will be managed from One Point One Solutions' Bengaluru delivery centre by a dedicated customer experience team focused on first-contact resolution, faster response times, operational excellence, and customer satisfaction.
The company said the mandate strengthens its position as an AI-powered custom...