India, May 29 -- The Department of Administrative Reforms and Public Grievances (DARPG) has launched the National e-Governance Service Delivery Assessment (NeSDA) 2025 Portal, marking another step towards improving digital governance and citizen-centric service delivery across India.
NeSDA is a biennial assessment framework designed to evaluate the effectiveness, accessibility and maturity of online government services from a citizen's perspective. Based on the United Nations Online Service Index and adapted to India's federal structure, the framework assesses digital service delivery across States, Union Territories and key Central Ministries.
For NeSDA 2025, the assessment scope has been expanded to include services under the Ministry o...