India, July 29 -- Capri Global Capital Ltd, operating under the Capri Loans brand, has announced a collaboration with OpenAI to adopt enterprise-grade generative AI across key business functions as part of its technology-led growth strategy.
The company plans to deploy AI-powered workflow tools over the coming months to enhance customer service, knowledge management, and operational efficiency across its network of more than 1,400 branches, serving over 7.6 lakh customers nationwide.
Initially, Capri Loans will evaluate AI applications in areas such as document analysis, policy and knowledge retrieval, loan application support, exception handling, and early-warning processes. The company clarified that human oversight will remain central ...