India, June 17 -- Enterprise IT operations have traditionally been measured through uptime, ticket volumes, resolution times, and cost reduction. Publicis Sapient believes artificial intelligence (AI) now presents an opportunity to move beyond that model and connect technology operations more directly with business outcomes.

Its recently launched Sapient Sustain platform combines AI agents, predictive models, automated workflows, and human expertise to help enterprises move from reactive support towards more predictive and self-healing IT operations.

At the heart of the platform is an enterprise context graph that connects signals across tickets, logs, applications, infrastructure, and other systems. This is intended to give AI agents a...