India, May 18 -- Ahead of Salesforce's Agentforce World Tour in Mumbai on 19 May 2026, Vala Afshar, Chief Digital Evangelist, Salesforce, sat down for a conversation on how agentic AI is reshaping enterprise software, work and customer engagement.

For a company with a deep CRM pedigree, the larger question now is one of evolution: how does Salesforce retain the strength of that legacy while building itself for an AI-first enterprise world?

That question becomes important because many technology companies today are dealing with a kind of identity crisis. Their traditional strengths remain relevant, but AI is forcing them to rethink what they sell, how they create value, and how their platforms will be used.

Afshar's response was clear. ...