India, July 16 -- For much of the enterprise software era, technology platforms were built primarily to capture and store information.

Customer systems maintained customer records. Financial platforms recorded transactions. Workplace applications managed bookings, assets and employees. Analytics tools extracted insights, but people remained responsible for interpreting them and taking action.

Artificial intelligence is beginning to alter that model.

Enterprise platforms are increasingly expected to understand context, identify patterns, recommend decisions and, in some cases, execute work. AI is no longer simply being added to software as an additional feature. It is becoming part of the infrastructure on which business decisions are m...