India, Sept. 29 -- Enterprise AI has moved quickly from experimentation to an uncomfortable question for CIOs: how do you operate AI safely and economically at scale?

For Trevor Schulze, SVP and CIO at Genesys, the companies struggling to move AI pilots into production often have one thing in common: their AI ambitions are ahead of their organisational capabilities.

In this freewheeling conversation with Thomas George, Schulze talks about lessons from Genesys' own AI journey, the emergence of model orchestration, the prospect of tens of thousands of enterprise AI agents, and why governance and explainability could soon become non-negotiable.

It comes down to fundamentals. Companies often have ambitions that are ahead of their capabilit...