Pakistan, Feb. 22 -- The Punjab Safe Cities Authority has introduced a new online complaint tracking system to improve transparency and public service. Officials announced that citizens can now monitor complaints registered through the 15-helpline at any time. The initiative aims to make police services more accessible and efficient. Moreover, the system supports faster communication between authorities and applicants.

Under the new platform, residents can track the progress of their complaints 24/7 through an online interface. Once authorities register a First Information Report, they send a download link, e-tag number, and relevant details via WhatsApp. Consequently, citizens receive timely updates without visiting police stations. Thi...