DAR ES SALAAM, June 11 -- AS public institutions face growing demands for accountability, efficiency and measurable results, quality management has become more than a compliance requirement-it is now a strategic necessity.

Around the world, organisations are adopting internationally recognised standards to improve service delivery, strengthen governance and build public confidence.

In line with this global trend, the Office of the Treasury Registrar (OTR) is embracing this approach through the ongoing implementation of a Quality Management System (QMS) as it works toward ISO 9001:2015 certification.

While certification itself is an important milestone, OTRs broader objective is to strengthen institutional performance through improved b...