DAR ES SALAAM, June 7 -- WE must admit it that public office is a position of trust. Citizens pay taxes and entrust government institutions with the responsibility of delivering essential services efficiently, professionally and with compassion. Unfortunately, complaints continue to emerge about some public servants who spend valuable working hours chatting, browsing social media, or idling in offices while members of the public wait for assistance.

The concern was rightly reinforced by the Prime Minister during his recent tour in Iringa, where he met citizens and listened to their grievances. His message was clear: public servants are employed to serve the people, not to frustrate them through negligence, indifference, or unnecessary de...