DAR ES SALAAM, Sept. 20 -- A GOVERNMENT earns public confidence not only through major projects and policy announcements, but also through how promptly public institutions respond to everyday problems. When a broken water pipe continues leaking for days, a dangerous pothole remains unrepaired, or another basic service problem receives attention only after senior leaders intervene, citizens may question how responsive the system is.

This pattern deserves attention because delayed action can turn manageable problems into expensive and disruptive ones. A leaking water pipe can waste water, damage roads and surrounding property, and create health concerns. Potholes can contribute to accidents, damage vehicles, slow traffic and make neighbour...