Sri Lanka, Oct. 16 -- If your parcel has gone missing, the successful delivery of a billion others is unlikely to improve your mood. That is the problem with answering a complaint through statistics. The chief executive sees the scale of the operation. The customer sees an empty doorstep. The figures offer little reassurance to someone still waiting for a delivery. This week on our BBC Radio 4 show, When It Hits the Fan, my co-host David Yelland and I discussed Evri, Tom Watson's role at Palantir and the arguments over Jeffrey Archer's legacy. Each story raises a question about whose opinion can influence what happens next.

EVRI: THE CUSTOMER RARELY CHOOSES

Evri Group says it now delivers more than a billion parcels annually. Chief exe...