Mumbai, July 13 -- An independent study by Moneylife Foundation assessing the accessibility and user-friendliness of Mumbai Metro Aqua Line, Line three, was released on eight July 2026 and circulated to central and local urban transport bodies. The study evaluated all 27 stations through detailed field visits, commuter surveys and consultations with experts in accessibility, transport planning and urban mobility. It concentrated on everyday commuter experience with particular attention to senior citizens, persons with disabilities, families travelling with young children and passengers carrying luggage.
While recognising Line three as a significant addition to the city's transport network, the report finds wide variation in accessibility across station exits and identifies several straightforward interventions that could substantially improve convenience. A prominent finding is the limited availability of downward escalators at exits; most stations have lifts and escalators but the latter are frequently configured for upward movement, forcing many entrants to negotiate long flights of stairs. The study observes that this configuration imposes avoidable difficulties for older commuters and those with mobility constraints or luggage.
Researchers documented a considerable stair burden at numerous exits, with some requiring commuters to climb what effectively amounts to multiple storeys, and noted that lifts are not always an accessible option for all users. Last-mile connectivity emerged as a major concern, with respondents reporting poor access to buses, auto-rickshaws and taxis and weak integration with surrounding transport infrastructure. The report also highlights scope to strengthen wayfinding and accessibility information to assist first-time users and those with mobility challenges.
Airport stations present distinct challenges, including long walking distances, limited trolley availability and complex navigation between terminals and metro premises, which complicates travel for those carrying luggage. The foundation recommends expanding downward escalator provision where feasible, improving signage and wayfinding, enhancing integration with other public transport and embedding universal accessibility principles in future projects. Field research was conducted by two interns from Ashoka University under the foundation's guidance, and copies of the report have been shared with relevant authorities for consideration.
Published by HT Digital Content Services with permission from Construction World.