New Delhi, Sept. 1 -- Zomato, a food delivery company, is shutting down its customer support operations in Hyderabad, affecting approximately 240 employees, according to reports. Other reports have put the overall number of affected employees at around 250. Zomato is consolidating its remaining in-house customer support operations in Gurugram while moving a larger share of the work to specialized external partners.

The decision was communicated to employees on Monday, August 31, and follows a review of Zomato's customer-support operating model and organizational requirements.

This is not simply a location change. It marks another step in how Zomato is redesigning a function that has already undergone significant changes through automati...