New Delhi, April 2 -- ServiceNow has appointed Kulmeet Bawa as Managing Director and Group Vice President for India and SAARC, effective April 6, 2026. Based out of New Delhi, Bawa will lead the company's regional operations with a focus on growth, customer engagement, and enterprise adoption.

The timing of the appointment reflects a broader shift.As enterprises move from experimentation to scaled deployment of AI and automation, markets like India are becoming central to execution. For ServiceNow, which positions itself as an "AI control tower" for enterprise workflows, this means building deeper alignment with customers navigating complex digital transformation journeys.

Adrian Johnston, President APAC, ServiceNow, framed it directly:...