New Delhi, July 28 -- Salesforce, a customer relationship management (CRM) software company, has partnered with Kolkata-based Vivekananda Hospital Pvt. Ltd. (VHPL) to deploy an artificial intelligence (AI)-powered patient engagement platform aimed at connecting patient interactions, clinical information and outreach programmes on a single digital system.

Built on Salesforce's Agentforce 360 Platform and integrated with the hospital's Hospital Information Management System (HIMS), the platform is designed to provide healthcare teams with a unified view of patient and doctor information while streamlining patient enquiries, outreach campaigns and operational workflows.

The implementation includes Patient 360, Doctor 360, Beat Planning and...