New Delhi, Sept. 30 -- Melento, formerly SignDesk, is collaborating with Gnani AI to explore voice-enabled AI agents for enterprise customers across global markets. The companies plan to combine Gnani AI's speech and language technology with Melento's agentic AI orchestration capabilities to connect voice interactions with enterprise workflows.

The collaboration focuses on moving beyond voice systems that primarily answer customer queries. The companies will explore AI agents that can understand a conversation, determine the required action and execute tasks within enterprise processes.

Traditional interactive voice response (IVR) systems typically rely on predefined menus and scripted responses. The companies are exploring a model in w...