New Delhi, Aug. 28 -- IndiaFirst Life Insurance Company has selected Salesforce Agentforce to deploy AI agents across underwriting, customer service and claims processing, as the life insurer expands its use of artificial intelligence across core operations.

The deployment will use AI agents to review documents, classify customer cases, assess sentiment, generate responses and identify exceptions in claims. IndiaFirst Life said the initiative is aimed at improving processing speed, consistency, compliance and customer experience while allowing employees to focus on cases requiring human judgment.

The insurer, a subsidiary of Bank of Baroda, has been using Salesforce across its operations and will build the Agentforce deployment on this ...