New Delhi, March 2 -- In India, millions of salaried and self-employed individuals earn steadily but remain outside the formal credit system. Traditional bureau-led underwriting often fails to reflect their real financial behaviour. TrueBalance, operated by Balancehero India, is attempting to address this structural gap using an AI-led alternative credit infrastructure.

In a conversation with CiOL, Charlie Lee, CEO, TrueBalance, outlined how AI credit infrastructure is evolving in India. The discussion explored alternative credit scoring, explainable AI, regulatory guardrails and the future of responsible lending.

Interview Excerpts:

From a systems perspective, the challenge is less about "bad" borrowers and more about the inability to...