New Delhi, April 6 -- As global e-commerce platforms push toward real-time, always-on experiences, the underlying engineering systems are quietly undergoing a shift of their own. Reliability is no longer just about uptime, it is becoming deeply tied to customer experience, personalisation, and business outcomes.

In an interaction with CiOL, Maneesh Agrawal, Senior Technology Leader, Wayfair India, shared how the company is rethinking platform engineering as it scales globally while building its technology backbone in India.

Maneesh Agrawal spoke about the transition from traditional reliability engineering to what he calls "anticipatory systems", platforms that predict and prevent failures before users even notice them. He highlighted h...