Nairobi, Sept. 8 -- The linkage between the success of organisations and the teams behind the growth is profound.

When you are dealing with 10 people, you can know everyone personally and probably resolve most issues yourself.

With thousands of employees, that is no longer possible, and you need systems, structures, managers, processes, training, and a very different kind of leadership. The business itself becomes an organisation that creates products, but for it to work effectively, it must first be an environment in which thousands of people can do their jobs well.

I have come to appreciate that this is one of the most consequential transitions a company can make because every employee on the payroll today represents several househol...