Nairobi, April 21 -- For years, employee experience has been positioned as an HR agenda. It often sits alongside engagement surveys, wellness programmes, recognition initiatives, and workplace culture campaigns. While these are important, they only tell part of the story.

The truth is that employee experience is much bigger than HR. It is a business-wide responsibility shaped by every system, process, leader, and decision employees encounter throughout their journey at work.

An employee does not experience an organisation through the HR department alone. They experience it through the speed of IT support when their laptop fails, the clarity of communication from leadership, the efficiency of finance processes when expenses are delayed, ...