Nairobi, July 24 -- Thousands of users were, as at Friday evening, still reeling from inconvenience due to an outage on the Kenya Revenue Authority's (KRA) electronic business invoicing platform, eTIMS.

What started as a 20-hour-long scheduled maintenance between Wednesday 6pm and Thursday 2pm ended up prolonging into the weekend as KRA left taxpayers at a loss on what to do regarding the generation of invoices to support their transactions and make claims on deductible expenses.

All parties engaged in business in Kenya, including companies, partnerships, and sole proprietors, are required to use eTIMS to generate invoices.

On Friday at 3.58pm, KRA issued a second notice to taxpayers, citing inability to resuscitate eTIMS on account of...