Nairobi, Nov. 9 -- Premature depletion of mobile data bundles and disputed charges were the biggest source of consumer complaints against telcos in the three months to September, overtaking digital financial services and mobile money disputes.

Data services accounted for 140 of the 479 complaints escalated to the Communications Authority of Kenya (CA) between July and September 2026, representing 29.2 percent of the total, according to fresh data from the regulator.

Published by HT Digital Content Services with permission from Business Daily....