Nairobi, June 8 -- Kenya Power will close its payment counters by June 2027 as the utility embraces the increased usage of digital channels by customers.

The counters in Nyeri, Thika and Kisii will be shut by the end of this month, followed by those in Nakuru, Eldoret and Kisumu towards the end of the year.

Closure of physical counters -which facilitate payment of bills and other services - is part of company's efforts to match the surge in the use of its digital channels by most of its 10 million customers.

The closure of the counters puts at risk the jobs of more than 1,500 customer-facing employees. The utility has, however, downplayed the fears.

Kenya Power says it records an average of five million customer interactions on the di...