Nairobi, May 27 -- "We're all just muddling through, after all. We're all just doing the best we can. We're all struggling with our struggles. Nobody has the answers. And everybody, deep down, is a little bit lost," said Katherine Center.

How does your organisation really work? In delighting the customer, does the operational and financial data just flow in, magically showing stunning performance on a colourful Power BI dashboard? Perfectly planned, is everyone in sync, engaged, fired up, certain they are doing the right thing, working in faultless harmony?

The reality of the corporate world is that most companies survive not through flawless, visionary execution, but by muddling through. Daily operations are more trial and error, react...