Nairobi, June 22 -- Insurance companies have spent years digitising their operations, automating claims and experimenting with artificial intelligence (AI). But as costs rise and margins come under pressure, shareholders, regulators and customers are asking a tough question: What exactly are these investments delivering?

Industry leaders say the answer lies in faster claims processing, improved customer experiences and lower operating costs, though proving those gains remains a work in progress.

InsurTech Forum Nairobi convener and Caava CEO Ayisi Makatiani argues that the real challenge facing organisations today is the ability to translate strategy into measurable results.

"Across industries, there is no shortage of ideas, ambition, ...