Nairobi, May 25 -- The future of work in banking will hardly be defined by office locations or rigid job descriptions, but by how quickly institutions can match skills to emerging business needs in an increasingly technology-driven economy.

In the financial sector globally, as artificial intelligence (AI) and automation reshape services, banks are moving away from the traditional role-based structures toward more flexible, skills-focused operating models that prioritise adaptability, digital fluency and continuous learning.

Indeed, the banking industry is witnessing a fundamental shift in how work is organised, delivered and measured. The banking workplace is evolving from traditional roles to a more agile, skills-focused model centred ...