Nairobi, May 6 -- "It is our choices that show what we truly are, far more than our abilities," said J.K. Rowling.

Why do managers often make bad choices? Do decision makers get caught up in the excitement of the moment? Why is it that industry 'think different outsiders' introduce innovations that shake up the Kenyan market? Can seeking agreement, alignment, congruence in decision making be counterproductive? In business, is what you see, all there is? What does it take to move towards becoming a cutting-edge organisation?

Inside and outside views

Default mode in our minds is to take the inside view. Our being smart, may be actually stupid.

'What you see is all there is' says our brain that is designed to focus on immediate informati...